Refund policy
Refund Policy
Last updated: 9/10/2026
We want buying an eSIM from Budget eSIMs to be risk-free. Our eSIMs are digital products sent to you by email, so there's nothing to post back, no restocking fees and no paperwork. If something isn't right, get in touch and we'll sort it out.
Our 100% Money-Back Guarantee
If your phone or device turns out not to be compatible with our eSIM, including because it's locked to a carrier, we'll refund 100% of what you paid. Just contact us within 30 days of purchase. We may ask for your device make and model, or a screenshot, so we can confirm the problem.
Tip: Before you buy, check our eSIM-compatible devices list (https://budgetesims.com.au/pages/support-devices) and make sure your phone is unlocked. Not sure? Ask us first and we'll check for you.
Unused eSIMs
Plans changed? If you haven't installed your eSIM (the QR code hasn't been scanned on any device), you can ask for a full refund within 30 days of purchase. You don't need to give a reason.
Wrong plan or duplicate order
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Wrong plan: If you haven't installed it yet, we'll swap it for the right plan (you pay or we refund any price difference) or refund it in full. If you've already installed it, contact us and we'll do our best to help.
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Duplicate order: If you bought the same plan twice by accident, we'll refund the extra, unused eSIM in full.
eSIM not received or not working
Didn't get your QR code? Check your spam folder and search your inbox for "Your new eSIM". If it's still missing, contact us and we'll resend it.
Installed but not connecting? Please:
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Make sure Data Roaming is on and your eSIM is selected for mobile data.
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Check the APN matches the one in your order email.
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Contact us at support@budgetesims.com.au, WhatsApp or our socials. Please don't delete the eSIM unless we ask you to.
Most issues are fixed quickly. If we can't get your eSIM working because of a problem with the eSIM or the network, we'll offer you a replacement eSIM or a refund. If it's a major failure, you choose which one.
Partly used plans
If you've started using your plan and it's working as described, we can't refund unused data or days just because you didn't need them. If the service stops working partway through because of a fault on our side or the network's, we'll fix it, replace it, or refund the part you couldn't use. If it's a major failure, you can choose a refund instead.
Validity and expiry
Each plan shows its validity period and activation window on the product page. For example, many plans must be activated within 180 days of purchase, and on some plans the validity period starts when the eSIM first connects to a supported network. A refund for change of mind isn't available once a plan has expired, or for data left over when the validity period ends.
Top-ups
Some plans can be topped up through your eSIM control panel link. The same rules apply to top-ups. You can get a full refund within [30] days if the top-up hasn't started being used, and problems are handled as described above.
Free and promotional eSIMs
If you paid nothing (for example, a free 1GB trial eSIM), there's nothing to refund, but we're still happy to help you get connected.
Change of mind
Apart from what's covered above, we don't usually give refunds for change of mind once an eSIM has been installed or used. The law doesn't require refunds for change of mind. This never affects your rights if something goes wrong with your eSIM (see below).
Your rights under Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
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Major failure: You can cancel and choose a refund (for the unused part, or in full where appropriate) or a replacement. You can also claim compensation for any other loss or damage that could reasonably have been foreseen.
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Minor failure: We'll fix the problem within a reasonable time, for example by fixing the issue or replacing the eSIM. If we don't, you can cancel and get a refund.
Nothing in this policy limits these rights. If you live outside Australia, you may also have rights under your local consumer laws.
How to request a refund
Email info@budgetesims.com.au (or support@budgetesims.com.au for technical help) with:
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your order number and the email address you used to order
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what happened and what you'd like us to do
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for technical issues: your device model and any screenshots or error messages
How long it takes
We'll reply within [1–2] business days. Approved refunds go back to your original payment method within [5] business days. Your bank may take a few more days to show the refund. If you paid in a foreign currency, the amount may differ slightly because of exchange rates.
Contact us
Budget eSIMs Pty Ltd 85 695 557 343
8/84 Wises Road, Maroochydore QLD 4558
Enquiries and refunds: info@budgetesims.com.au
Technical support: support@budgetesims.com.au